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1. Eligibility for Returns
- Products can be returned within 30 days from the date of purchase.
- Items must be in their original packaging, unused, and in the same condition as received.
- Proof of purchase, such as a receipt or order number, is required.
2. Non-Returnable Items
- Perishable goods, custom products, and gift cards are non-returnable.
- Items marked as final sale or clearance are not eligible for returns.
3. Return Process
Initiate a Return:
- Contact our customer service team at returns@megatechsa.co.za or call +27 31 942 9241 to request a return.
- Provide your order number, reason for return, and item(s) you wish to return.
Approval and Instructions:
- Once your return request is approved, you will receive detailed instructions on how to send back your items.
Packing and Shipping:
- Pack the items securely in the original packaging.
- Include all accessories, manuals, and any other items that came with the product.
- Ship the items to the address provided in the return instructions.
4. Refunds and Processing Time
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Return Shipping Costs
- The customer is responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- Original shipping charges are non-refundable.
6. Exchanges
- If you need to exchange an item for the same product, contact customer service to arrange the exchange.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@megatechsa.co.za with details and photos of the damage or defect.
- We will arrange for a replacement or refund, including return shipping costs.
8. Contact Information
- For any questions or concerns regarding returns, please reach out to us:
- Email: info@megatechsa.co.za
- Phone: +27 31 942 9241
- Address: Unit No. 3.2 Canberra Park, 20 Canberra Road, Congela, Durban, 4001
- Hours: Mon – Fri 08:00 – 17:00