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1. Processing Time
- All orders are processed within 1-2 business days.
- Orders are not processed or shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery estimates are provided based on the shipping option you select:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Please note that delivery delays can occasionally occur due to unforeseen circumstances.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
- The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
- Megatech SA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- Megatech SA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
- Currently, we only ship within South Africa. For international shipping inquiries, please contact our customer service team at info@megatechsa.co.za.
7. Returns Policy
- For information about returns, please review our Return Policy.
8. Contact Information
- If you have any questions or concerns about your order or our shipping policy, please contact us:
- Email: info@megatechsa.co.za
- Phone: +27 31 942 9241
- Address: Unit No. 3.2 Canberra Park, 20 Canberra Road, Congela, Durban, 4001
- Hours: Mon – Fri 08:00 – 17:00